Community

Strategic objective	Action / Targets	Progress 2008 & future actions
To promote and build sustainable communities.	Monitor performance against Customer Care Charter.	During the reporting period, in-house research revealed that 86%* (2007: 84%) of purchasers were satisfied with the overall service provided by the Group after 6 weeks of occupation. In 2008, 83%* of purchasers (2007: 84%) were prepared to recommend us to a friend. * Based on survey data taken from October 2007 to March 2008.
Introduce Considerate Constructors Scheme [CCS] and maintain average scores.	All our sites are registered to CCS. Our average CCS score is 33 compared to a target of 33 and the industry average of 30.25 (30.66 private and 29.84 affordable housing). Our longstanding commitment to CCS has resulted in the Group receiving 16 Considerate Constructor Awards since 2004.
Encourage charitable and community giving.	We continue to support a number of charities as well as environmental initiatives and in 2008 we donated £80,548 (2007 - £27,880). We also supported a number of community initiatives with a value of £43,930 (2007 - £55,709), in addition to 'time in kind' giving. The Group does not make donations to political parties, organisations or their representatives.

Strategic objective

Action / Targets

Progress 2008 & future actions

To promote and build sustainable communities.

Monitor performance against Customer Care Charter.

During the reporting period, in-house research revealed that 86%* (2007: 84%) of purchasers were satisfied with the overall service provided by the Group after 6 weeks of occupation. In 2008, 83%* of purchasers (2007: 84%) were prepared to recommend us to a friend.

* Based on survey data taken from October 2007 to March 2008.

Introduce Considerate Constructors Scheme [CCS] and maintain average scores.

All our sites are registered to CCS. Our average CCS score is 33 compared to a target of 33 and the industry average of 30.25 (30.66 private and 29.84 affordable housing). Our longstanding commitment to CCS has resulted in the Group receiving 16 Considerate Constructor Awards since 2004.

Encourage charitable and community giving.

We continue to support a number of charities as well as environmental initiatives and in 2008 we donated £80,548 (2007 - £27,880). We also supported a number of community initiatives with a value of £43,930 (2007 - £55,709), in addition to 'time in kind' giving. The Group does not make donations to political parties, organisations or their representatives.

Countryside Properties

Community