Community

Strategic objective	Action / Targets	Progress 2006/2007 & future actions
To promote and build sustainable communities.	Monitor performance against Customer Care Charter.	During the reporting period, in-house research revealed that 84% (2006: 84%) of purchasers were satisfied with the overall service provided by the Group after 6 weeks of occupation. Since 2005, we have seen a year on year improvement in ‘recommend a friend’ and, in 2007, 84% of purchasers (2006: 80%) were prepared to recommend us.
Continue Considerate Constructors Scheme [CCS] and maintain average scores.	All our sites are registered to CCS. Audit scores are 10% (10% in 2006) above Industry averages; we aim to at least maintain this standard.
Encourage charitable and community giving.	We continue to support a number of charities as well as environmental initiatives and in 2007 donated £27,880 (2006 - £47,649) including 'time in kind' giving. During the reporting period we also sponsored a number of community events with a value of £55,709 (2006 - £53,800). The Group does not make donations to political parties, organisations or their representatives.

Strategic objective

Action / Targets

Progress 2006/2007 & future actions

To promote and build sustainable communities.

Monitor performance against Customer Care Charter.

During the reporting period, in-house research revealed that 84% (2006: 84%) of purchasers were satisfied with the overall service provided by the Group after 6 weeks of occupation. Since 2005, we have seen a year on year improvement in ‘recommend a friend’ and, in 2007, 84% of purchasers (2006: 80%) were prepared to recommend us.

Continue Considerate Constructors Scheme [CCS] and maintain average scores.

All our sites are registered to CCS. Audit scores are 10% (10% in 2006) above Industry averages; we aim to at least maintain this standard.

Encourage charitable and community giving.

We continue to support a number of charities as well as environmental initiatives and in 2007 donated £27,880 (2006 - £47,649) including 'time in kind' giving. During the reporting period we also sponsored a number of community events with a value of £55,709 (2006 - £53,800).

The Group does not make donations to political parties, organisations or their representatives.

Countryside Properties

Community