| Strategic objective |
Action / Targets |
Progress 2005/2006 & future actions |
| To promote and build sustainable communities. |
Monitor performance against Customer Care Charter. |
During the reporting period, in-house research revealed that 84% (2005: 81%) of purchasers were satisfied with the overall service provided by the Group after a month of occupation. A commendable 80% (77% in 2005) of our customers agreed that they would recommend Countryside Properties to a friend. |
| Introduce Considerate Constructors Scheme [CCS] and maintain average scores. |
All our sites are registered to CCS. Audit scores are 6% (9% in 2005) above Industry averages; we aim to maintain this standard. |
| Encourage charitable giving. |
We continue to support a number of charities as well as environmental initiatives and in 2006 donated £47,649 (2005 - £86,525) including "time in kind" giving. |
| Pilot Quality of Life toolkit at Strategic schemes. Objective is to be omitted for 2006 /07 reporting period. |
As this research has been fully integrated into out working practices, this objective is to be omitted for 2006 /07 reporting period. |